If you have a question that isn’t answered in the FAQ sections below, or need support – please use the contact form at the bottom of the page.
FAQ
Do you have a physical store or can I pick up my order?
We do not have a retail store and our location is not open to the public.
We are an online heirloom seed company, focusing on home gardeners across the US. As such, the majority of our customers are outside of the area, so we do not have a retail store or a facility to visit or pick up orders from.
I put the wrong address on my order
If your order has not yet shipped, we will be able to change your order address. Please reply to your order confirmation email and tell us the correct mailing address.
If your order has already shipped, we are unable to edit your shipping address.
If you can’t find your order confirmation email, please contact us using the form below.
I want to change or add to my order
Please contact us using the form below with your order number and details of what you need and we’ll do our best to help out.
Do you ship to foreign countries?
We have discontinued shipping outside of the United States due to increased seed import restrictions and massively increased shipping costs.
Do I need to log in or create an account to order?
No, you do not and can easily check out as a guest.
If you wish to see your past orders, track shipments, or create a wish list for later use, then you will need to create an account which only takes about a minute.
Do you have a printed catalog?
We no longer print a yearly paper catalog. Instead, we put our resources into providing you with the finest seed possible along with the best gardening education.
Our online store always has the current selections and correct pricing, plus you have access to all of our articles on soil improvement tips, pest and disease management, seed saving, and recipes, which was impossible with a printed catalog.
Do you donate seed to seed libraries?
We don’t currently have the capacity for donations to seed libraries.
What are heirloom seeds?
An heirloom seed is seed from a plant that has been passed from one generation to another, carefully grown and saved because it is considered valuable. The value could lie in its flavor, productivity, hardiness or adaptability. Many heirlooms have been grown, saved and passed down for more than 100 years. Some have history reaching back 300 years or more.
For an expanded article describing this and other commonly used (and misunderstood) terms, read What Are Heirloom Seeds?
Will your seeds grow in my area?
Our seeds do very well all across the country, mainly because we focus on mostly heirloom varieties. These are seeds that have been grown, saved, and passed down from generation to generation and have proven themselves to do well as families have moved, married, and migrated across continents and countries. They have experienced a wide range of growing conditions and climates and have done well enough to be saved and passed down.
We work with a network of growers across the US, mainly in the Intermountain West, that are experts in maintaining the quality and vigor of the seed. This helps ensure that our seeds do well wherever they are planted.
Our main customers are home gardeners in the United States. Because of this, we don’t concentrate on varieties that do well just in our area of Northern Arizona.
We work hard to provide an accurate description of our varieties and if they are better suited to certain areas or climates.
If you have a question if a certain seed will do well for you, just email us with the varieties in question and some details on your location and growing conditions and we’re happy to give you our recommendations.
What is your seed guarantee?
We sell only the highest quality seed that has been carefully grown, selected, picked, and packed for you. We guarantee that the seeds will germinate for six months from the purchase date if you follow the individual seed packet growing instructions.
If you have problems with seed germination not due to the weather, gardening abilities, or animals, we will gladly work with you to determine the cause and send replacement seeds if necessary. If the underlying problems affecting the seed’s germination are not corrected, you won’t have any better results with a new seed than the first time! Specific planting information is needed to help us diagnose and help correct the reasons for poor germination. Typically when there are challenges in germination, there are a few main reasons – temperature, soil moisture levels, and timing.
Please read our article on germination from a seed’s point of view – Starting Seeds at Home – a Deeper Look.
Please give us specific information about your germination problems; we are here to help! The more detailed information you can provide (planting time, depth, soil moisture, soil temperature, weather conditions, etc.), the better we can help you.
Limitation of Remedy: Terroir Seeds LLC is limited to the purchase price of the seeds, regardless of the nature, cause, or extent of loss arising out of the purchase or use of its seeds.
Buyer’s sole and exclusive remedy shall be limited to a refund of amounts paid for seeds. In no event shall Terroir Seeds LLC be liable for consequential damages. By placing an order and accepting a product, the Buyer agrees to the above terms and conditions.
If you need support, or have a question – please use the contact us form below.
Our mailing address is:
Terroir Seeds
P O Box 4995
Chino Valley AZ 86323